The demand for hospitality-related services is growing worldwide. If you have experience in hospitality or possess many transferrable skills, you may be able to build a solid career in guest services. They also need to be strong problem solvers. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. The front desk position at a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what kind of guests the hotel serves. Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
The following are two resume examples for a hotel front desk position—one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. When writing your resume, take the time to match your resume and your cover letter to the qualifications listed in the job posting. The closer your credentials match what the company is seeking, the better your chances for a job interview. This resume begins with a qualifications summary also called a qualifications profile which lists the skills, achievements, and experience most relevant for a hotel front desk job. Focusing on these industry-specific keywords at the very beginning of the resume helps to ensure that your resume will be given a serious review by a hiring manager.
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Resume samples are helpful for several reasons. Documents such as our guest service agent resume sample give you an idea of what type of information the competition may be including in their own documents. Use the sample and our resume writing tips to help you get started.
Do you always aim to please? Do you like to meet new people and want to deliver exceptional service? Then your guest service representative resume should reflect your exceptional people skills and ability to provide outstanding customer service. In your resume, you should highlight the duties you performed in other hotels, including the processing and documenting of guests.