Royal Mail is offering free parcel pick-ups from home for the next few weeks as it tries to boost its delivery business. Now it has cleared the backlog, it is hoping to pick up more business by picking up more parcels. The move is Royal Mail's latest attempt to muscle in on a bigger portion of the UK delivery business, which sees three billion parcels sent a year. It will waive the pick-up charge until the end of May to try to persuade people to use the service.
Satisfaction of residential consumers with Royal Mail in the UK 2019-2020
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City editor MarkKleinmanSky. Mr Thompson is already a non-executive director on Royal Mail 's board, having served as a director of the company since November He is "a global business leader with proven expertise in the digitisation of business and the customer experience", according to Royal Mail, and for more than a year has been the designated board member responsible for employee engagement. Sources said his appointment as UK chief executive was expected nearly eight months after the group chief executive Rico Back departed after an unhappy period at the helm. Mr Thompson's last executive role was as chief product officer at Ocado, the grocery delivery group, which he left last year.