The two major operating objectives of businesses in the hospitality industry are profitability and customer satisfaction. Customer satisfaction has several principles underlying its achievement. Consequently, this study was carried out to determine what the customers expect from this hotel and to ascertain the possibility of the hotel meeting their expectations. In order to attain customer satisfaction, it was imperative that an understanding of the prevalent expectations be achieved. The customers also had to rate their experiences of the hotel with respect to various aspects of customer expectations in the hotel industry. The main questions that the study seeks to answer include:.
In: Business and Management. At the same time the banking process is becoming faster, easier and is becoming wider. In order to survive in the competitive field of the banking sector all organizations are looking for better service opportunities to provide their fellow clients. For last few years, internet banking is a very common service that is provided by most of the commercial banks in Bangladesh.
Through the satisfied customers , a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services