The claims processing division of a UK-based general insurer had embarked on an ambitious programme to specify and implement a bespoke, integrated claims management software system across their multi-site operation. It was recognised that an essential precursor to automation would be the optimisation, simplification and standardisation of their basic processes. The process optimisation project was conducted by a group drawn from all affected departments, and included:. Over the course of the project, a full set of current-state best practice Process Maps were created that had been reviewed and agreed by all key interested parties. The new automated system design was informed by future-state Process Maps created at the same time.
From Strategy to Execution: How to Create a Sustainable, Repeatable Implementation Plan
The paper 'The Process of Implementation' is a great example of a management term paper. Implementation is the process of putting an absolute decision into effect. Once the leaders have made an individual decision, the decision goes through the application cycle. People get informed of the decision and policy instruments begin working.
Jump to navigation. This paper would not have been possible without the generous contribution of time, reflections, and source materials from the Results Washington team in the state of Washington. Research support from Research Assistant Devon Ziminski was critical at every stage of the process.